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Guiding Principles to Emergency Management and Crisis Communications

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Guiding Principles to Emergency Management and Crisis Communications

Guiding Principles to Emergency Management and Crisis Communications (2004) in order to respond quickly and effectively to an industry incident not only to minimize the risks of human life and damage to the environment, but also to ensure that all necessary steps are taken to protect the industry’s public image. 

NTERTANKO believe that it is essential that the industry responds quickly and effectively to an industry incident not only to minimize the risks of human life and damage to the environment, but also to ensure that all necessary steps are taken to protect the industry’s public image. These guiding principles have been produced to help the international shipping industry contribute to this objective.

 

The publication includes a case study, for training purposes, on the needs and effects of incident management and media response plans using the Sea Empress incident as an example.

 

 

INTRODUCTION

- Purpose and scope of the Guide

- Efthimios Mitropoulos, IMO Secretary-General: be prepared

 

CRISIS, WHAT CRISIS?

- be open; be accessible; be prompt – media comment

 

EMERGENCY MANAGEMENT PRINCPLES

- General emergency management principles including charts

 

CRISIS COMMUNICATIONS PRINCIPLES

- General crisis communications principles including charts

 

CASE STUDY

- No two incidents are the same and few are ‘orthodox’. This case study for training purposes offers an insight on how the Sea Empress incident was handled, and the pressures that the operator and his staff had face.

 

EMERGENCY MANAGEMENT AND CRISIS COMMUNICATIONS PROCESS

- This section guides the reader through the process in the form of a checklist highlighting what every company should have in place.