Shipping Policy:

Please note: If you have a time-sensitive order, it is best to contact our sales team to ensure that we can meet your deadline. Please e-mail us at sales@amnautical.com, or call us at +1 (954) 552-3321.

At American Nautical Services, it is our goal is to provide you the best shipping options available, no matter where you are. We strive to provide excellent service to our customers, and fast shipping is one of the ways we can do that for you!

All orders are processed and reviewed within 1 business day after you place your order (Please note, this time estimation excludes weekends and holidays). If we see any potential delays in the shipping of your order, our team will contact you and let you know the new estimated timeframe as soon as it is available to us. Once your order ships out, you will receive another notification with your tracking number!

Domestic Shipping Rates - All shipping rates are calculated through the check-out on www.amnautical.com.

Please note: If you are looking for a service that is reliable and fast – Please choose a Fedex shipping option at the check-out.

Local Pick-Up - If you are local in Ft. Lauderdale, Florida, you can choose “Local Pick-Up” to save on shipping charges. Once your order is ready, our team will contact you and let you know your order is ready for in-store pick-up!

International Shipping - International Shipping charges for international orders are calculated and displayed at checkout. If you are having trouble with the check-out process, please contact us at sales@amnautical.com.

Please Note for International Shipments:

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. American Nautical Services, Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.
• Any international shipping time frames are only an estimate. We will not guarantee a specific delivery date for any international packages once it leaves our facility.
  
  

If you have a time sensitive order, we can provide most of our items digitally within a 24-hour timeframe.

Order Fulfillment & Returns

All orders are subject to both product availability and acceptance or rejection of the order by ANS at its sole discretion. ANS reserves the right to refuse to supply any individual or fiduciary, for whatever reason, the products and services offered on this site.

Returns & Refunds – General: Our full return terms are in our Refund Policy. In short: general merchandise may be returned within fifteen (15) days of the order date. Email us at sales@amnautical.com with your intent to return and the reason, and we'll send you a Return Merchandise Authorization (RMA) number and return instructions. Returned goods must be well packaged, complete and in saleable condition. Return shipping is at the buyer's expense, and original shipping charges are not refundable.

Damaged Goods Claims: Product damage caused in transit must be reported to ANS within three (3) days of the order's arrival so we can send a replacement and notify the carrier. Please photograph the packaging and the damaged goods at delivery and email the photos to sales@amnautical.com.

In the event that ANS has insufficient stock to deliver the goods ordered, or ANS does not accept the order for any other reason, any sum charged by ANS from the buyer’s credit card will be credited to the buyer’s credit card as soon as possible, no later than 30 days after the order. Such a refund shall be the only payment due from ANS to the buyer.

Non-Returnable Products (Final Sale): The following are final sale and cannot be returned under any circumstances:

• All Print-on-Demand (POD) paper charts
• All digital products, including downloadable digital charts, software, e-books and e-readers
• Items in liquidation
• Custom or specialty orders
• Textbooks and study guides

Delay in delivery caused by a common carrier does not constitute fault by ANS and does not warrant return or refund of the goods under any circumstance. 

Please let us know you have any further questions, and do not hesitate to contact us at sales@amnautical.com